Computer Guides & Fixes

Fix OneDrive View Online Not Working: This site can’t provide a secure connection onedrive err_ssl_protocol_error

By May 9, 2019 No Comments

Does “onedrive err_ssl_protocol_error” look familiar?

What if your OneDrive doesn’t work because “View Online” and “Share a OneDrive Link” takes you to a page which says:

This site can’t provide a secure connection

onedrive.live.com uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

and looks like this:

There’s a number of potential causes – but here’s what caused the problem for me, as a resident of England, using BT Internet as my ISP … the problem was BT Web Protect. Fortunately, it’s very quick and easy to resolve this issue in 3 simple steps:

How to turn off BT Web Protect
  1. Login to BT here
  2. Scroll down to ‘Manage my extras’
  3. Select Turn Off in the ‘BT Web Protect’ (find this on  ‘Your included extras’ page )

What if this didn’t solve your problem with “onedrive.live.com uses an unsupported protocol” ?

Not to worry – I spent some time considering why BT Web Protect stops OneDrive from working, and I believe it’s ultimately down to the DNS server. BT Web Protect is preventing us from connecting to OneDrive through the browser, so here’s how you make View Online work, if disabling BT Web Protect doesn’t solve the problem.

Configure Your Wifi / Ethernet Adapter To Use Google’s Open DNS

If you are familiar with Windows Control Panel, the following image may be all the information you need to fix the OneDrive View Online error:

Configuring Network Adapter for Google OpenDNS

If you use a different operating system (other than Windows 7 / 10) – or need additional instructions, check out Google’s own comprehensive guide on changing to Google Public DNS. 

Using Google’s Public DNS has a wide range of benefits, and you may see an increase in your overall Internet speed – enjoy!

360fov

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